Privacy policy | Overseas Medical Express

This policy explains what personal information Overseas Medical Express collects when you use this website or our services, why we need it, who we share it with and what rights you have. We handle medical information, so we keep this as simple and as limited as we can.

1. Who we are

Overseas Medical Express (海医直通车) is operated by Beijing Haiyifu Technology Co., Ltd. (北京海医付科技有限公司). In this policy, "we" and "us" refer to Overseas Medical Express. We help international patients arrange medical care at hospitals in China. We are responsible for the personal information described in this policy. For any privacy question or request, email [email protected].

2. Information we collect

Information you give us. When you fill in our consultation form, message us on WhatsApp or email us, we receive the details you choose to share, such as:

your name, email address, WhatsApp number and country;
your diagnosis, medical history, test results, scans and other medical records;
if you decide to travel: passport details, travel dates and the names of people travelling with you, which we need for visa invitation letters, hospital registration, flights and hotels.

Information collected automatically. When you visit the website, our hosting provider records basic technical data such as your IP address, browser type and the pages you visit. This is used to run and secure the website. We also use Cloudflare Web Analytics to count visits and see which pages are read. It does not use cookies, does not store anything in your browser and does not track you across other websites. We do not use advertising cookies or tracking pixels.

You can browse the website without giving us any personal information.

Cookies

This website does not use cookies or advertising trackers, and it does not store anything in your browser. Our visitor statistics come from Cloudflare Web Analytics, which works without cookies. Fonts and images are served from our own website. When you send the consultation form, it is delivered to us by email through our form provider, FormSubmit. Links to WhatsApp take you to WhatsApp's own service, which has its own privacy policy.

3. How we use your information

to reply to your enquiry and arrange a medical review of your case;
to find a suitable hospital and arrange appointments, tests or admission;
to arrange interpreters, visa invitation letters, flights, hotels and transport;
to follow up with you after treatment, if you want us to;
to meet legal obligations and protect against fraud or misuse.

We use your medical information only with your consent, and only to arrange your care. We do not sell your information and we do not use it for advertising.

4. Who we share it with

We share only what is needed for each step, and we share medical records with a hospital only after you have agreed to it.

Hospitals and doctors in China that review your case or treat you.
Interpreters and coordinators who accompany you, under confidentiality obligations.
Travel providers such as airlines, hotels and visa authorities, when you ask us to make arrangements.
Service providers that help us run our business, such as our email provider, website host, form service and WhatsApp (Meta). They may process data only on our instructions.
Authorities, when the law requires it.

5. International transfers

The hospitals we work with are in China, so if you ask us to arrange care, your information will be transferred to China. Some of our service providers may store data in other countries. When we transfer information, we share only what the purpose requires and take reasonable steps to keep it protected.

6. How long we keep it

We keep your information for as long as we need it to provide our services and follow up with you, and for longer only where the law requires us to. You can ask us to delete your information at any time (see section 8).

7. How we protect it

Access to your information is limited to the people who need it to help you. We use secure, access-controlled services to store and send it. No method of sending data over the internet is completely secure, so please send medical records through the channel your coordinator suggests.

8. Your rights

Depending on where you live, you may have the right to:

see the information we hold about you and get a copy;
correct information that is wrong;
ask us to delete your information;
withdraw your consent at any time (this does not affect what we did before you withdrew it);
object to or restrict how we use your information;
complain to your local data protection authority.

To use any of these rights, email [email protected]. We will reply within 30 days.

9. Children

If the patient is under 18, a parent or legal guardian must contact us and give consent on the patient's behalf.

10. Changes to this policy

We may update this policy from time to time. The date at the top shows when it last changed. If we make important changes, we will tell the people affected.

11. Contact

Email: [email protected]
WhatsApp: +65 8965 3567